There is no record of purchase



  • I upgraded and purchased the upgrade from iphone. While when i restore it in ipad, it couldnt work. I use the same exactly apple id. What is the problem? I deleted it and reinstall also cant solve the problem


  • COMMUNITY REP

    @Chong-Hoo-Lim
    When you use exactly apple id, then you dont need restore. nPlayer remember your purchase.

    My device for Bug-Report:
    iPad Air 2 - iOS 9.2.1

    0


  • It said there is no record of purcahse. That is the problem. I even delete nplayer, and reinstall from appstore. Still same


  • COMMUNITY REP

    @Chong-Hoo-Lim
    Hmmm video file with DTS codec works?

    My device for Bug-Report:
    iPad Air 2 - iOS 9.2.1

    0


  • Evertime i play a movie, it ask me to restore. And even i click at upgrade, it dont have any response


  • COMMUNITY REP

    @Chong-Hoo-Lim
    You not return paid apps?

    My device for Bug-Report:
    iPad Air 2 - iOS 9.2.1

    0


  • I paid through iphone, but cannot restore the upgrade in iipad. Same apple id


  • COMMUNITY REP

    @Chong-Hoo-Lim
    Has you bill from Apple? See email account.

    My device for Bug-Report:
    iPad Air 2 - iOS 9.2.1

    -1


  • I just reset my mail box, and i cant see any mail..sad


  • COMMUNITY REP

    @Chong-Hoo-Lim
    we check it okey? Can you give your Apple ID? send me a private message

    My device for Bug-Report:
    iPad Air 2 - iOS 9.2.1

    0


  • I have exactly the same problem. Bought on an iPhone and cannot restore to an iPAD Air2. Have been through the same uninstall/install as described. Have a proof of purchase from Apple and the app functions as expected on the iPhone. I can give you the details in a private email
    Regards Vagn Eriksen



  • You jailbreak and got iapcrazy plugins, is it?
    If you do, switch off nplayer inthe iapcrazy . It solved



  • Yes to jailbreak, but did not understand the rest



  • I found that is iapcrazy. Problem, try ask someone to help u


  • COMMUNITY REP

    @vriks

    If you try to restore and nothing happens or you get an error
    Make sure that you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
    Check the restrictions on your device to make sure in-app purchases are allowed.
    Check your purchase history in iTunes on your computer to make sure that you were charged for the purchase.
    Restart your device.

    https://support.apple.com/en-gb/HT201266

    My device for Bug-Report:
    iPad Air 2 - iOS 9.2.1

    0

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