some mp4 file cannot play normally

  • some mp4 file cannot play normally in the ipad but in computer. The main problem is that when the mp4 file play in the ipad, the video screen is pausing and only have the sound.
    PS:the mp4 play normally in the computer.

  • @Smith-John Could you share this video? I never came across an effect like that

  • Unfortunately, when we test MP4 files that we have, problem is not found. In order for us to reproduce the problem, please kindly give us the information on details of the device, OS version and network protocol you used.
    And your MP4 sample file would help us. If you can, please upload your sample file to or give us your file link to

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